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Security & Privacy

Chaps World Security & Privacy Policy

Everything you need to know about our security & privacy policy.

Privacy Policy

The privacy of those who visit our web site is of primary concern to Chaps World. We adhere to the highest ethical standards. We automatically gather some data from everyone who visits our site, while other information is obtained at the discretion of the individual. Our sole purpose in doing this is to enhance the experience of individual shoppers on Chaps World, for example, to tailor special offers to our members or to survey our members about their shopping experience. None of this information is shared with outside parties other than companies we employ to perform functions on our behalf or to our affiliates, to whom limited data is given as is necessary in order to complete a shopping transaction or to maintain our relationship with you, such as to customize our communications with you, if you elect to receive communications from us.

If you elect to receive communications from us and you purchase a branded product while on this site, Chaps World may also share your contact information and your purchase information with our affiliates so as to use your contact information and purchase information to provide you with customised communications about similar products, services or events. Your Chaps World purchase information will never include your credit card information. In addition, you may elect to receive communications and special offers from other companies we have selected based upon the goods and services they provide, in which case we will share your contact information with these companies if you direct us to do so. What information is gathered, how it is obtained and what it is used for is explained below. If you have any questions regarding our privacy policy, please contact us at 08443 35 28 35 or send us an email.

Information on Visits to our Website

Like many other Internet companies, Chaps World automatically tracks the usage of our web site. We profile web site usage by tracking the Chaps World pages viewed, the previous and following sites visited, the browser used and the computer’s address. This information is used to analyse trends, track use, and optimise site administration.

Registration Information

In order to take advantage of member services, a user must first complete the registration form. During registration, users are required to give certain contact information, such as full name and email address, and create a password. This information is used to contact members about the services on our site for which they have expressed interest or they suggest we include. Contact information may also be shared with other luxury goods and services companies if you choose to receive communications and special offers from these companies. You may opt-out of receiving communications from us and having your contact and purchase information shared with our affiliates either during registration, or at any other time by emailing us, by calling us at 08443 35 28 35 or by writing to us at Chaps World Ltd, Runnymede Road, Ponteland, Newcastle upon Tyne, NE20 9HJ.

It is optional for users to provide demographic information such as gender and age, and preferences such as interests and hobbies. However, they are encouraged to do so in order that we can provide them with a more personalised experience on our site.

Secured Purchase Information

When a credit or debit card order is placed on Chaps World, the member’s name, billing address, shipping address, telephone number and credit card number and expiration date are gathered. This is used to verify payment authorisation, process your order, personalise your shopping experience, inform you of deliveries, deliver the goods to the proper destination and generate statistics. Chaps World takes numerous precautions to protect our users’ information. When users submit sensitive information via the web site, the information is protected both online and offline.

For all purchase information, Chaps World uses Secure Socket Layer (SSL) underneath http, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with Chaps World. While on a secure page, such as our shopping basket, the lock icon on the bottoms of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to being un–locked or open, when you are just “surfing.” You can learn more about SSL at www.ssl.com.

While we use SSL encryption to protect sensitive information online, we also take several steps to protect member information offline. All of our member’s information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform specific jobs are granted access to personally identifiable information. Our employees must use password–protected screensavers when they leave their desks. When they return, they must re–enter their password to regain access to user information. Furthermore, all employees are kept up–to–date on our security and privacy practices. We notify or remind them about the importance we place on privacy and what they can do to ensure our members’ information is protected. The servers on which we store personally identifiable information are kept in a secure environment.

Shipping Information

The shipping information related to an order – but not the purchase information – will be shared with the shipping company that Chaps World uses for any given order.

If an order is being shipped directly from one of Chaps World’s affiliates rather than from Chaps World warehouse, the shipping information – but not the purchase information – will be shared with that affiliate.

Chaps World may provide aggregate statistics about our users, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information.

Communications

Chaps World is the sole owner of the information collected on this site, except to the extent that Chaps World sells or shares such information. Chaps World collects information from our members at several different points on our Web site. We will sell or share contact information such as name, email and/or mailing address with certain other luxury goods and services companies if you indicate on the registration form that you would like to receive information from these companies.

As a member, you should expect to receive an email welcoming you to our web site. As a purchaser, you should expect to receive an email confirming your order, an email confirming your shipment, an electronic receipt and a paper receipt, which accompanies your order.

As a customer of Chaps World, you will be automatically opted in to receive electronic newsletters from Chaps World about information on new products, promotions, events etc.

We also communicate with members on a regular basis to provide requested services. We reply to users’ enquiries on issues relating to their account via email or phone, in accordance with the member’s wishes. For instance, when you use the ‘Contact Us’ form or the ‘Feedback’ form we use this information solely to respond to your questions and comments and to improve our customer service.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

We employ other companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, analysing data, providing marketing assistance, processing credit card payments, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site, such as use by other luxury goods and services companies, at the point where we ask for the information. At registration, users may also opt-out of receiving communications from Chaps World. After registration, users may also opt-out of receiving communications from Chaps World and having their contact information and purchase information shared with our affiliates. This may take up to four weeks to process your request.

Chaps World site may have links to other web sites on the Internet that are not owned or controlled by Chaps World. Chaps World is not responsible for the privacy policies or the content of these web sites, nor does this mean that Chaps World endorses them in any way.

If you have elected to receive communications form other companies, your personal contact information will be shared with those companies. We are not responsible for the privacy policies of those companies or the content of any web sites operated by those companies, nor does Chaps World endorse them in any way. In addition, we are not responsible for, nor do we endorse in any way, the privacy policies of our affiliates or the content of any web sites operated by them.

Correcting, Updating and Deleting Information

If a member’s personally identifiable information such as postal address, phone number or email changes, or if a member no longer desires our service, we provide a way to correct, update or delete/deactivate member’s personally identifiable information. This can usually be done under My Account or by emailing us or calling us at 08443 35 28 35 or by regular mail to Chaps World Ltd, Runnymede Road, Ponteland, Newcastle upon Tyne, NE20 9HJ.

Disclosure to Authorities

Chaps World cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. We reserve the right and may be forced to disclose information to some authorities or government officials or third parties under certain circumstances. Third parties may unlawfully intercept or access transmissions or private communications. Accordingly, you authorise Chaps World to disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability.

Furthermore, you authorise Chaps World to disclose your password, full name, street address, city, county, post code, country, phone number, email address and company as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, black market, intellectual property infringement, piracy or other unlawful activity. Specifically, this includes exchanging such information with other companies and organisations for fraud protection and credit risk reduction. Chaps World cooperates with law enforcement enquiries and other third parties to enforce laws, intellectual property and other rights.

Cookies

Cookies are small pieces of information sent from a web server to your computer. These allow us to personalise, customise and quickly process and complete your shopping experience without having to continuously request the same basic information from you. They will enable us to identify which parts of our site are of interest to you and therefore, Chaps World will be better informed about your areas of interest and in a position to provide you with targeted and more relevant information.

Cookies are not used to store any personal information such as name, address or payment information.

Most browsers accept cookies automatically but they may be configured not to accept them or send a warning message when cookies are sent. To activate or deactivate cookies, go into your browser and configure the preferences as required.

If you do not accept or if you remove our cookies, you will not be able to complete a search or make a purchase on our site.

If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users of this by email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted/deactivated your account you will not be contacted, nor will your personal information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

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