Where a delivery is attempted and the recipient is unavailable, our carrier company will leave a card and the delivery will automatically be sent out again on the next working day. The card will also tell the recipient that a delivery has been attempted which contains details of how to contact them in order to arrange another delivery time.
If the recipient is again unavailable, the items will be held by the carrier for up to 5 days, after which it will be returned to Chapsworld. However, this is extremely unusual as we as a team will make every effort to contact the recipient and arrange for a convenient delivery slot.
Unfortunately we can not deliver to PO boxes.
If I am not in to receive my delivery, can you leave it elsewhere?
Certainly, but this is at your own risk and we need your permission. Please supply details in the ‘Special Delivery Notes’ section when you are processing your payment for goods via PayPal. You can leave a note or special instruction such as “leave parcel in shed”, etc.
What if my delivery is missing?
Despite our carriers’ best efforts, things may occasionally go wrong. Should a parcel ever become lost, we want it to be as easy as possible for you to find out whats happened – and seek compensation if appropriate. For loss or missing item(s) claims, we always require the recipient to complete a legal declaration stating that they have not received their goods. This is to assist you as efficiently as possible and protect our business against potential fraud.
Please note, our on-line ordering service is currently for UK delivery only. If you have a requirement to send your order to an international destination, please contact us straightaway. We will not only advise you but give you a quote and other information for sending your items overseas.
Our guaranteed* next working day delivery service throughout the UK offers unrivalled levels of reliability and punctuality and ensures complete peace of mind. With over 99% of all deliveries arriving on time and in perfect condition, we offer a simple and no quibble promise to our members;
*We will refund the delivery charge for any item that is late or damaged.
Please note the following delivery deadlines:
– To qualify for next day delivery, orders must be placed by 12pm (noon). Orders received after the cut off time, will not be received the following day.
Next day delivery starts from £7.70 per item. (final charge dependent on location & displayed at checkout)
Our carriers are specialists in sending deliveries to multiple addresses both in the UK and overseas. They can handle anything from sending a couple of bottles or cases to 1000s of individual items to different addresses. They also offer Proof of Delivery reporting which enables customers to see that their gifts have been delivered safely. Please call the Chapsworld team for more information.
Saturday & Sunday delivery is available for an additional £12.00 per item to most areas within mainland UK. For service availability confirmation, please call 08443 35 28 35 during office hours. This service is unavailable to remote areas of Scotland or off-shore UK.
Delivery to remote areas of Scotland may take up to 2 days. Charges for deliverys to the Scottish Highlands starts at £16.17 (final charge dependent on location & displayed at checkout) and deliverys to Northern Ireland, Isle of Man and Isles of Scilly start at £19.25 (final charge dependent on location and displayed at checkout)
Please note that we classify the Channel Islands as an international destination.
The charges above do not include Saturday or Sunday deliverys which incur an additional £12.00 fee per item.
For service availability confirmation, please call 08443 35 28 35 during office hours.
A corporate order is an order where the corporate customer orders 10 or more cases on the same order.
Where an order(s) contain(s) goods to be delivered to more than one delivery address, it is the responsibility of the corporate customer placing the order(s) to ensure that all delivery address(es) provided to Chapsworld are correct. If goods are delivered to an incorrect address(es) as a result of incorrect information provided by the corporate customer, Chapsworld will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address(es).
We accept payment from corporate customers by Switch, Visa, Mastercard, Amex, bank transfer and cheque. In the case of payment by bank transfer and cheque the order(s) will only be shipped when cleared funds have been received in Chapsworld Ltd’s bank account.